Client Project Feeback Surveys

When we complete a project, we send out what we call our Project Completion Survey. We do this as a way to measure customer satisfaction with three important areas:

  1. To assess the quality of our work by those who have to use it on a continuing basis.
  2. To assess the quality of our service (how well we interact with our clients) by those who have worked with us.
  3. To ensure that our clients feel that they are getting what they paid for, monetary wise.
At the end of each survey, we ask if the client would mind if we shared their responses. Below you will find survey responses from the clients who had opted to allow us to share their experiences.

Personalised Gift Ideas

Client Information

Robert O'Rourke
Personalised Gift Ideas

Project Description

For Robert, we moved several of his accounts from his old provider to his own private dedicated server. Some sites were very busy sites, so it was important to do the move with as little downtime as possible. The sites themselves experienced zero downtime, while email traffic had some minor interruption due to the switch, but nothing that was unexpected, or out of the ordinary.

How well would you say our completed project met your expectations?
Better than expected

If you would care to elaborate on your response to the previous question, please do so here:
I expected more down time during a server switch but the actual switch was quite seamless.

 

How was it to work with Powered By JAM, in relation to other developers (both independent contractors and businesses)?
My experience was the same with Powered By JAM

If you would care to elaborate on your response to the previous question, please do so here:
I've only worked with another couple and all were fine to work with.

 

In terms of how much you paid, do you feel you've gotten a good value for the service received?
For the money, i/we received a service level that was expected.


Based upon your recent project, how likely will you be to have Powered By JAM complete projects for you in the future?
Definitely
 
Marble Fireplace Surrounds

Client Information

Darren Mason
Marble Fireplace Surrounds

Project Description

For Darren, we installed and configured CubeCart v4 with his hosting provider.

How well would you say our completed project met your expectations?
Just what we wanted


How was it to work with Powered By JAM, in relation to other developers (both independent contractors and businesses)?
My experience was better than average with Powered By JAM

 

In terms of how much you paid, do you feel you've gotten a good value for the service received?
For the money, i/we received a service level that was expected.

 

Based upon your recent project, how likely will you be to have Powered By JAM complete projects for you in the future?
Definitely
 
certus Personnel and Business Identification Assessments

Client Information

Herward Hencke
certus Personnel and Business Identification Assessments

Project Description

We have actually done quite a few things for this client. The latest at the time of survey was to set up a daily and monthly numeroscope email system which took into account the end-user's timezone for when to send out notices.

How well would you say our completed project met your expectations?
Better than expected

If you would care to elaborate on your response to the previous question, please do so here:
Better than expected: Jacob Mather added further leading ideas and practical solutions to our own project ideas. We appreciated this very much.

 

How was it to work with Powered By JAM, in relation to other developers (both independent contractors and businesses)?
Powered By JAM was by far the best

If you would care to elaborate on your response to the previous question, please do so here:
See above comment.

 

In terms of how much you paid, do you feel you've gotten a good value for the service received?
For the money, i/we received a service level that was expected.

If you would care to elaborate on your response to the previous question, please do so here:
Times are tough, so we also have to keep development costs down. In this sense, we received a satisfactory service.

 

Based upon your recent project, how likely will you be to have Powered By JAM complete projects for you in the future?
Definitely

If you would care to elaborate on your response to the previous question, please do so here:
Definetly: Simply based on our experience with other programmer in the past.

 

Anything else you would like to comment on that we did not cover?
I like J. M's organized approach, reliability and apparent work ethics to a new job. These attributes are important to me.
 


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